Candidate Experience Award for TTEC Philippines Marks Second Straight Year atop APAC Region

In industries with high turnover, highly competitive job markets like in customer experience, the hiring process can feel impersonal and transactional. TTEC Philippines stands out by offering an exceptional candidate experience that's efficient, transparent, and positive. 

For TTEC, the application process is about more than matching people to jobs. It's about creating a journey that values and nurtures an applicant’s potential from the very first interaction. This commitment to excellent candidate experience in customer service has earned TTEC Philippines top honors in the CandE Awards by ERE Media for a second straight year! 

The awards use anonymous surveys to get feedback from company applicants which are then used to assess a company’s rating. So, you know it captures an accurate picture of the candidate experience. 

Let's delve into what makes their recruitment process exemplary and their customer experience jobs interesting. How do they create genuine connections with their applicants and career growth for employees? 

Innovating the applicant experience

Year after year, TTEC refines its recruitment approach, streamlining the application process with a simple, intuitive, accessible tool that meets candidates wherever they are. 

One survey respondent from the candidate experience survey said about TTEC, “Overall, the application process was efficient and made me feel valued as a candidate. I appreciate the professionalism and organization demonstrated by TTEC throughout the process.” 

And they’re not resting on their laurels just because they’re #1 in APAC for two years running in these CandE Awards. Innovation and improvement are always at their core. 

FB Bejasa, Talent Acquisition APAC Executive Director, shares: “TTEC enhances its processes by using surveys, such as the candidate experience survey, to gather insights and ensure our programs remain effective.” 

The Candidate Experience Award for TTEC Philippines is a testament to their continued focus on innovative strategies to enhance the candidate journey. 

Transparency and clarity 

From day one, TTEC sets clear expectations – about their step-by-step recruitment process, the compensation and benefits package they offer, the roles they offer. 

“TTEC is very transparent when it comes to employee salary and benefits. They really value integrity,” shares another survey respondent. 

Beyond transparency, TTEC also values clear communication of what applicants can expect from TTEC and vice versa, especially in terms of values and culture. Finding a two-way match between employee and employer is important for TTEC and its view of long-term recruitment success.

Building valuable connections 

TTEC sees hiring as more than gaining employees. It’s about building lasting connections… with both candidates and actual employees. 

They value the candidate and employee experience. They're not just filling positions; they’re trying to create a community that functions to support each other’s and the company’s success. 

“My TTEC experience has been very good,” shares another survey respondent. “From my application to officially working inside the company, it's actually getting better and better. I’ve met lots of good trainers, team leaders and operations managers who have helped me.” 

“A positive attitude from a positive workplace culture leads to positive outcomes.,” they continue. “I’m confident I would tell other candidates to work in TTEC, since it’s one of the best companies I’ve experienced on my customer experience journey.” 

TTEC wants to nurture long-term partnerships built on mutual success, not just hire people to do customer service work. 

Long-term goals for employees 

TTEC creates real connections that last well beyond the hiring phase. The investment in talent is amplified from there. 

We foster continuous growth through targeted training programs and learning opportunities. We empower employees to maximize their skills and advance their careers within TTEC. 

Shayne Malumay, Talent Acquisition Director, says “Our TTEC community fosters growth and innovation by offering free training and mentorship programs led by our invaluable leaders.” 

Clearly, TTEC Philippines does more than fill vacancies; they build careers. By prioritizing both the candidate and employee experience, they create an environment where long-term success is the focus. 

This commitment has led to the development of a robust workforce that is skilled and also empowered and invested in each other’s success. 

Elevating people, caring for candidates and employees 

At the heart of TTEC Philippines' success is a candidate experience in customer service that's efficient, transparent, and respectful. Feedback from candidates themselves shows TTEC tries to make each applicant feel valued. 

From a streamlined application process to clear communication about compensation and benefits, TTEC has demonstrated a high level of integrity and professionalism that has left a positive impression on jobseekers. 

Want to experience the exceptional candidate experience at TTEC? Check out their career opportunities in customer service in Philippines, such as in Cebu, Iloilo, and Novaliches. Ignite your career, enjoy the candidate and employee experience in a Great Place to Work® certified company. TTEC is waiting for you! 

The annual CandE Benchmark Research Program by ERE Media helps companies evaluate and understand how applicants rate their overall candidate experience from pre-application to actual onboarding. This helps them measure the impact of their recruitment efforts on the company’s business and brand. 

The CandE Benchmark Research Program has promoted quality candidate experiences since 2011. That’s more than 13 years of candidate experience research. More than 2,000 companies have participated in the program, and over 1.8 million candidates have been surveyed anonymously. The CandE Awards recognize those participating organizations with the highest ratings. The Candidate Experience Award for TTEC Philippines in 2024 is the second year in a row the company has been ranked #1 for the APAC region.