From Me To We – The Best Motivation In The Workplace For Career Growth

When people talk about the important steps to advance a customer service career, the answers are usually the same. Work hard! Improve your skills. Maintaining motivation in the workplace. Be patient. Be proactive.

But, what other values or attitudes (beyond the typical ones) get you ahead even more? We all want to find the secret sauce in the recipe to success. Those final, special ingredients that can push our careers over the top.

Meet James D., a Global Learning and Leadership Development Senior Trainer from TTEC Philippines. Let’s listen to what attitudes have led his customer experience career upward.

Focusing on we instead of me

“I began at TTEC as a customer service agent,” says James. “I always tried to be number one. I focused on my performance mostly. But, the support and togetherness I experienced showed me a new way of working. I learned that inspiring others to succeed is as important as inspiring yourself.”

Leaders who walk the path of teamwork

He learned this new perspective on success from TTEC leaders. “Mentorship has played a crucial role in my growth,” continues James. “My colleagues and leaders have guided me to find my best form.” 

“First, I get support from seasoned leaders and have a great exchange of ideas with teams. All these were instrumental to my development through different TTEC job opportunities. Those collaborative relationships have helped me overcome obstacles and enhance my leadership capabilities. 

“Second, it really showed me that wins are shared at TTEC. We always help each other succeed. That really helps with motivation in the workplace.”

Aligning with group goals

The company’s love of teamwork changed his approach to his day-to-day work as well as his overall career goals.

“I began to care about more than just personal rewards, incentives, or recognition,” shares James. “If I focus on just my own goals, I can easily get lost in individual motivation.” 

“By focusing on the success of colleagues and the company as a whole, I can learn and grow better. As I help the organization thrive and achieve unified goals, we all win together.

So, I’ve set my eyes on how to impact TTEC's operations and overall success. Addressing team goals makes accomplishing individual goals much easier.”

When we grow, I grow

And, that’s how James’ career built momentum – aimed towards group success. “As I continued to new roles such as Trainer and then Team Lead, I helped associates maximize their performance,” says James. 

“I gave as much continuous support as I could lend – the same thing my colleagues and leaders did for me before. We pay it forward at TTEC!

“Now, as Global Learning and Leadership Development Senior Trainer I focus on promoting a growth mindset in leaders and those aspiring for leadership roles. I want to inspire them to radiate passion and push associates to bring out the best in themselves.”

Appreciating employee contributions

James’ dedication to team goals, company success, and continuous learning at TTEC paved the way for his decorated TTEC career. In fact, James was a winner of TTEC’s Dynamic Delivery Recognition Program, which celebrates employee excellence.

TTEC loves showing appreciation for employees like James who help make the company a truly Great Place to Work®. This company culture is yet another thing that inspires employees to reach for amazing for each other.

Ready for the discomfort of growth

A big part of the growth mindset that James promotes is the willingness to step out of one’s comfort zone. Having the right people around for support as you try something new is essential.

Just as important: focusing on group goals instead of only individual goals when not in your comfort zone. This removes so much of the pressure of doing something unfamiliar.

James shares: “Growing and climbing the corporate ladder is never fully comfortable. Nothing goes perfectly. You have to be ready to receive feedback you don’t like. Be ready to be uncomfortable 

“Thankfully, TTEC makes that experience easier with our positive work environment. Personally, I don’t mind rebuilding myself repeatedly to achieve the best version of myself.

“I embrace different ideas and new feedback to continually improve and grow throughout my career. I love continuous learning at TTEC. This attitude helps me build resilience and perseverance.”

Bring a great attitude to a great company

There are plenty of basic requirements for career growth: Good performance ratings. Diligence. Developing skills. Making yourself visible to leaders. 

But, James has revealed a few additional key approaches that can elevate your career even more: Start with a selfless approach to your job. Aim to lead people to success. Prepare yourself for the challenges of growth.

Do these. Find a company that provides you with support. And your career will be in good hands. TTEC Philippines is a certified Great Place to Work®, an excellent place to build yourself up. If you want to be part of a company that sets employees up for success, take a look at TTEC job opportunities now! Ignite your customer experience career with an amazing community.